Frequently Asked Questions

Unlike fragmented security tools, nPro integrates these three engines into a single on-premise stack. Npro SIEM aggregates and correlates raw logs; Npro XDR provides active threat defense and MITRE ATT&CK® mapping; and Npro EMS (NRTG) monitors network health and infrastructure uptime. Data flows seamlessly between them, allowing you to see a security threat in the XDR while simultaneously seeing its impact on network performance in the EMS.

nPro is a self-hosted solution designed for maximum data privacy and control. Our optimized installer deploys the entire stack—including the high-performance ClickHouse database—directly onto your infrastructure (optimized for Ubuntu 24.04 LTS). This ensures your sensitive log data never leaves your network.

Our "5-Minute Deploy" script automatically detects your OS, configures the backend services, sets up the ClickHouse database, and opens the necessary ports (1514, 1515, 21560). This eliminates the "configuration hell" typically associated with deploying enterprise SIEM and XDR solutions.

Yes. Npro XDR includes built-in File Integrity Monitoring. It tracks changes to sensitive system files in real-time, helping you meet compliance requirements and detect unauthorized modifications by attackers.

Traditional SIEM tools often require complex integrations and manual correlation across disparate systems. nPro.ai eliminates these silos by providing unified security architecture with built-in SOAR (Security Orchestration, Automation, and Response) capabilities. Our platform offers automated threat detection using AI, real-time event correlation without manual rule writing, and native integration across cloud, on-premise, and hybrid environments—reducing mean time to detect (MTTD) and mean time to respond (MTTR).

nPro.ai provides comprehensive protection across all environments: public clouds (AWS, Azure, GCP), private clouds, on-premise data centers, and hybrid infrastructures. The platform offers container security, workload protection, and file integrity monitoring regardless of where your assets reside.

Our platform performs continuous vulnerability scanning and configuration assessments to identify security gaps before exploitation. nPro.ai correlates vulnerability data with threat intelligence to prioritize risks based on actual exploitability, and provides automated alerts with remediation recommendations to maintain compliance with regulatory standards.

nPro.ai helps organizations achieve and maintain compliance with major regulatory frameworks including GDPR, HIPAA, PCI DSS, SOC 2, ISO 27001, and NIST Cybersecurity Framework. The platform provides automated compliance reporting, configuration assessment against benchmarks, and audit-ready documentation to streamline security posture management.

Yes. nPro.ai provides a free version with full platform access to evaluate XDR, SIEM and NRTG features. Organizations can test threat detection, automation workflows, and integration compatibility before committing to a subscription, with many more features included into nPro enterprise tier.

The free plan provides access to core XDR and SIEM detection capabilities, automation workflows, and integration testing. The enterprise tier unlocks advanced features including expanded data retention, dedicated customer success management, deeper compliance reporting, priority support SLAs, and full SOAR orchestration at scale. Contact the nPro.ai team for a detailed feature comparison.

Upgrading is managed through your license key. You can move to a higher tier (e.g., increasing your NRTG distributed probes or XDR endpoint count) via the client portal. The platform will automatically recognize the new limits once the license is refreshed, requiring no re-installation.

Yes, you can schedule a downgrade for your next billing cycle. Because nPro is self-hosted and relies on a local ClickHouse database, a downgrade simply limits the number of active agents or probes reporting to your dashboard at the start of the next period. We recommend ensuring your active device count matches your new tier limits before the transition date to avoid data gaps.

No. The core database and backend components are included in your subscription license. You are only responsible for the underlying hardware/VPS resources where you choose to host the nPro stack.

nPro.ai offers tiered support including self-service documentation, technical support for implementation and troubleshooting, and dedicated customer success managers for enterprise accounts. Partners receive additional technical enablement and sales support resources.

The nPro.ai Partner Program enables consultants, VARs, and MSPs to monetize their client relationships through reseller, referral, and technology partnerships. Partners can activate "Pro" features for clients and earn 40% recurring commission for the lifetime of the customer relationship—not just one-time payouts.

Yes. The nPro architecture is ideal for MSPs who want to provide a "Security-as-a-Service" model. You can deploy individual, isolated stacks for each client on their own Ubuntu instances, ensuring total data sovereignty for your customers.

Partners get deep-dive documentation on setting up Distributed Probes and hierarchical topology maps. This allows you to monitor complex client infrastructures across multiple geographic sites from a single centralized nPro dashboard.